Privacy Policy

At Sombrero Spins Casino, we deeply value the trust and loyalty of our players. Safeguarding personal data is a priority, and we are dedicated to handling information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect personal data, ensuring transparency and trust. We encourage all players to read this policy thoroughly so they can make informed decisions about using our services.

Data Processing

This Privacy Policy outlines our compliance with applicable gambling and data protection requirements, including the processing of players’ personal data. Processing is essential for providing access to games and related services, managing accounts, processing payments, and delivering support.

Sombrero Spins Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

Consent to this Privacy Policy is required to use our services. As updates may occur, we recommend periodic reviews to stay informed. Continued use of Sombrero Spins Casino following publication of changes implies agreement with the updated policy.

Collection of Information

We collect a variety of personal information through our website and services, which may include:

  • Registration and communication data: information provided during account setup or later contact, such as name, date of birth, address, email, phone number, and identification documents.
  • Interaction records: logs or transcripts of communications via email, live chat, or other channels.
  • Transaction and usage data: details of deposits, withdrawals, betting activity, bonus use, and website interactions.
  • Compliance documentation: information and documents required for identity verification and regulatory obligations, including KYC and AML checks.
  • Technical and device data: IP address, device identifiers, browser data, login timestamps, and security-related metadata used to protect accounts.

Usage of Information

The personal data we collect is used for the following purposes:

  • Processing transactions and managing betting activity.
  • Delivering requested services and providing customer support.
  • Performing verification, security, and compliance checks.
  • Sending promotional content, subject to explicit consent.
  • Ensuring legal compliance, including anti-money laundering obligations.
  • Monitoring, detecting, and preventing fraudulent or illegal activity.
  • Conducting research and analysing data to improve our services, security controls, and responsible gaming tools.

Marketing Communications

If consent is provided, we may use personal data to send promotional content related to Sombrero Spins Casino products, bonuses, and offers. Players can opt out at any time via account settings or by contacting customer support.

Opting out of marketing does not affect essential service communications, such as security notices, payment updates, and compliance-related messages.

Disclosure of Information

Personal data is never sold or rented. However, it may be shared in limited circumstances, including:

  • Within our group: to support service delivery, operational management, and compliance.
  • With trusted partners: for processing purposes and to meet regulatory requirements.
  • With third-party providers: for tasks such as payment processing, identity verification, fraud prevention, hosting, and technical support.

All disclosures are made under confidentiality and data protection obligations to ensure personal data remains protected and is used only for authorised purposes.

Data Security and Retention

Sombrero Spins Casino employs robust security measures to protect personal data, in line with applicable legal standards. These measures may include encryption, access controls, monitoring, and regular security reviews.

We retain personal data only for as long as necessary to fulfil regulatory and operational requirements. This typically includes a minimum retention period of at least five years following account closure, as required under anti-money laundering rules. After applicable retention periods end, data is securely deleted or anonymised where appropriate.

Cookies and Tracking

To enhance the player experience, Sombrero Spins Casino uses cookies and similar tracking technologies. These tools help us analyse site usage, improve functionality, maintain security, and support marketing activities where permitted.

Players can manage cookie preferences through browser settings and, where available, on-site cookie controls. Restricting cookies may impact certain features and overall site performance.

Your Rights and Contact Information

Subject to applicable data protection laws, players may have the right to:

  • Access personal data we hold.
  • Correct inaccurate or incomplete data.
  • Request deletion of personal data in certain circumstances.
  • Object to or restrict certain processing, including direct marketing.
  • Withdraw consent where processing is based on consent.
  • Request data portability where applicable.

If there are concerns or requests, players can contact our Data Protection Officer (DPO) or customer support using the contact details provided on the Sombrero Spins Casino website. Under GDPR and similar laws, players may also have the right to lodge a complaint with the appropriate data protection authority.